With the spread of COVID-19 across the country, call center workers at Maximus who are organizing to join CWA are demanding the company take immediate steps to protect their employees from COVID-19, including providing paid sick days without penalty and ensuring a safe workplace at every call center.
Maximus employs about 10,000 workers in 11 call centers across the country who handle Medicare and ACA Federally Facilitated Marketplace inquiries under a federal contract with the Centers for Medicare and Medicaid Services. Maximus' emergency attendance policy issued in response to the virus still will count excused COVID-19 absences as an unscheduled absence worth 8 hours – employees can only miss 64 hours in a 12-month period, or face termination.
The workers are outlining steps that Maximus should implement immediately to protect their call center employees. Read more here.