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Texas CWA Members Urge Legislators to Protect Call Center Jobs

CWA members are getting a jump start on protecting Texas call center jobs in 2019! On the opening day of the new Texas legislative session, CWA members from across the state came to the Texas Capitol to build support for a bill to help stop businesses from outsourcing Texas call center jobs.

If passed, HB 701, introduced by State Representative Eddie Lucio, III (D-Brownsville), will create a publicly available list of companies that make a practice of offshoring Texas call center jobs, and make those companies ineligible for any state subsidies or financial assistance. The bill also gives Texas consumers the option to be transferred to an in-state telephone customer service representative. 

The Texas bill is part of a larger CWA legislative campaign to protect U.S. call center jobs by passing similar call center legislation at the federal level and in many different states.


On the opening day of the new Texas Legislative Session, CWA members from across the state came to the Texas Capitol to build support for legislation to help stop businesses from outsourcing Texas call center jobs, and to talk to legislators about the need to protect payroll union dues deduction for public employees.