Deborah Sisco, president of CWA Local 3808, had this letter to the editor published by the Tennessean, Nashville's daily newspaper:
Some of the most profitable U.S. corporations are getting away with sending thousands of good call center and customer service jobs to other countries or to contractors that have lower standards and pay lower wages.
Our union, the Communications Workers of America, is urging Congress to pass the U.S. Call Center Worker and Consumer Protection Act.
This bill would help in a couple of ways. First, it would require that the person you call identify their location and at that time you can request to be transferred to a U.S.-based call center. Second, it would prevent companies that send call center jobs from getting taxpayer-funded loans.
It's time for our legislators to get on board with this bill. I urge everyone to reach out to their local, state and federal politicians to help keep customer care call center work in the U.S. and in Middle Tennessee.