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South Dakota CWA Members Lead Fight Against Offshoring of Call Center Jobs

CWA members in South Dakota are leading the fight against the offshoring of call center jobs. Highlighting the recent local layoffs of at least 80 Citi call center employees in Sioux Falls this year alone, members of CWA Local 7500 held a rally in Sioux Falls this week to call for politicians to step in and act.

At the event, CWAers and allies called on the South Dakota congressional delegation to stand up for local working families by backing the bipartisan "U.S. Call Center Worker and Consumer Protection Act."

"Introduced in both the U.S. House and Senate, the call center bill would require that U.S. callers be told the location of the call center to which they are speaking," CWA Local 7500 President Kim Thompson said. The bill would also require that companies offer callers the opportunity to be connected to a U.S. based center if preferred and make U.S. companies that offshore their call center jobs from the U.S. ineligible for certain federal grants and taxpayer-funded loans.

The event garnered attention from many local media outlets across the state.


CWA members in South Dakota are leading the fight against the offshoring of call center jobs. Highlighting the recent local layoffs of Citi call center employees, members of CWA Local 7500 held a rally in Sioux Falls this week to call for politicians to step in and act.