News

A major investigative journalism piece from The Sunday Times (UK) provides unsettling details about how individuals? financial data are illegally culled from call centers in India and peddled on a thriving black market. On the heels of an investigation by the U.S. Federal Trade Commission (FTC) that uncovered a fraudulent debt collection ring operating out of an Indian call center, these developments call into question the safety and security of our continued off-shoring trend ? no matter the way foreign authorities and off-shoring companies try to downplay the risk.

Amid shocking reports of the systemic theft of consumers? personal information at overseas call centers, the Communications Workers of America today announced that five state legislatures are now considering, or have considered, their own call center worker and consumer protection legislation, while bi-partisan Congressional support for national legislation has swelled to 90-plus co-sponsors.

Bi-partisan support on Capitol Hill for legislation that bans federal grants or guaranteed loans to American companies that move call center jobs from the U.S. overseas grew to over five dozen members of the U.S. House of Representatives, the Communications Workers of America (CWA) announced today.