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NATIONWIDE —Wireless workers at AT&T represented by the Communications Workers of America (CWA) have reached a tentative agreement for a new contract that covers over 7,000 employees across 9 states in the Southeast region. The new proposed 4-year contract includes substantial raises to base wages with adjustments for inflation, job title upgrades, paid parental leave, improved overtime language, new stipends for work-from-home agents, enhanced job security protections, additional commuter benefits, increased severance payments, and more improvements. During the negotiations, the workers actively mobilized to build power, support their bargaining committee and secure a fair contract that sets new standards for wireless retail workers, call center employees and technicians.
“From the pandemic to rising inflation, climate disasters and more, our members have been faced with an onslaught of challenges the last few years. Since day one, our members were prepared to fight for a new contract that permanently addresses these difficulties and reflect the valuable contributions and sacrifices they make to ensure our communities stay connected even through the toughest of times. The protections and standards included in this contract are an embodiment of their determination, solidarity and hard work,” said CWA District 3 Vice President Richard Honeycutt.
Building on gains from the previous contract, the new agreement also includes an increase in call center call volume guarantees, sets a minimum percentage for company-owned retail stores, and extends job security protections to all job titles covered by the agreement. Details of the proposed contract are being provided to local leadership, and a ratification vote will be held once the members have an opportunity to review the details of the agreement.
About CWA: The Communications Workers of America represents working people in telecommunications, customer service, media, airlines, health care, public service and education, manufacturing, tech, and other fields.