This week, Minnesota Attorney General Keith Ellison announced that his office has settled an investigation into possible deceptive billing and sales practices at Frontier Communications and will require the company to invest at least $10 million over four years to improve its broadband network and pay $750,000 in restitution to Frontier customers. The company also agreed to fully disclose its prices for internet service to new customers.
Frontier provides telephone and internet service to about 90,000 customers in Minnesota, many of whom live outside the Minneapolis-St. Paul area and have limited options for high-speed internet service. Ellison's office began its investigation in 2018 after receiving numerous complaints from Frontier customers. Based on its investigation, Ellison's office alleged that Frontier used deceptive and misleading practices to overcharge its customers.
"CWA members are grateful to Attorney General Ellison for securing this settlement to ensure that Frontier meets its commitment to providing improved broadband services to customers in Minnesota," said CWA District 7 Vice President Brenda Roberts.