Message Delivered!

While Verizon members were holding "stakeholders" meetings at worksites across the footprint on May 5th, CWA District 13 Vice President Ed Mooney delivered boxes full of proxies collected from members directly to Verizon's Board of Directors at the annual meeting held in Indianapolis.

 

Before the meeting began, Vice President Mooney had a private conversation with CEO Ivan Seidenberg and told him that Verizon needs to restructure the workforce so that all voice, data, video, and wireless work is being done by one unified union workforce. He also addressed the full Board of Directors with the same message.

During the question & answer session, a customer from Philadelphia spoke up about his difficulty in getting FiOS installed. He's tried to order it, but can't get the order completed. He reported that every time he calls Verizon he reaches a different call center -- never one in his area -- and gets transferred around without getting the issue resolved. Unfortunately, this kind of story is all too common. Many customer calls go to contractors without the skills or information to address issues. When experienced union service reps receive calls, they are forced to transfer some types of calls without helping the customer. At other times, they don't have the authority to resolve the customer's issue. This is just one example of how Verizon has lost focus on the customer -- even a customer who wants to spend more every month on Verizon products.