CWA talks commissions and compensations with AT&T

In July 2014, Unity@Mobility members met to discuss commissions, compensations, and the new myPerformance Plan with AT&T representatives. This meeting was essential for ensuring that U@M’s point-of-view is reflected when it comes to critical issues that impact our members’ potential earnings and promotions.

One of the Committee’s main goals was to establish a role in developing the 2015 Commission Plan. We were excited to find that AT&T was open to hearing our suggestions and input, and committed to reconvening for a status update in 6 months as we get closer to the launch date.

The other major issue on the docket was the myPerformance Plan, a new, improved metric for employee reviews. This plan was originally supposed to be rolled out on June 1, 2014, but we requested AT&T hold off on implementing it until our commissions committee could get a presentation on how the plan would work.

During the presentation at our conference, AT&T representatives explained how this plan will create a new, improved customer experience and a simpler system of employee evaluations. Instead of a quota-based review, sales representatives will be evaluated on their interactions with clients.

What does this mean?

• Managers must complete at least one observation per month per employee.
• Following an observation, the manager will be required to review his or her notes in a coaching session with the employee.

This is just one of the important steps AT&T is taking based on our feedback to ensure that reviews are completed as transparently as possible.

It’s clear from this latest meeting with AT&T representatives that Unity@Mobility is on the right path to ensuring that employees and customers alike are heard and respected.

Submitted by Rachel Bailey, District Coordinator (D1)