Alcatel-Lucent Therapeutic Resource Center(s)

To:       Alcatel-Lucent Active Members and Retirees 

There has been some question raised about Express Scripts prescription drug program and their Therapeutic Resource Centers.  To help our members and retires better understand what they do and how they work we have put together information that we hope will be helpful to you. 

 What is a Therapeutic Resource Center(s) (TRCs)?

 At the heart of Express Scripts condition-specific approach to care are Therapeutic Resource Centers, pharmacy practices that specialize in caring for patients with the most complex conditions, including cardiovascular disease, diabetes, cancer, HIV, asthma, depression, and many rare and specialty conditions. Therapeutic Resource Centers are designed to optimize the safe and appropriate dispensing of therapeutic agents, answer questions and most importantly improve patient (clinical) outcomes.

 Who is allowed to use the TRC’s?

 There is universal member access to specialized care for those who need the highest degree of clinical support.  This unique pharmacy model enables members and their caregivers to engage with highly trained specialist pharmacists and nurses to better understand their treatment protocol, answer questions and provide support.

 How can I benefit from TRC Specialist Pharmacists?

Members are assigned to a Therapeutic Resource Center based in large part on prescription claims processed by Express Scripts. Inbound calls from members seeking specialist pharmacist counseling are routed according to the patient’s Therapeutic Resource Center assignment, and Express Scripts clinicians provide personalized care, conduct sophisticated safety and quality reviews, and offer the information and counseling members need to achieve healthier outcomes.

 Providing access to specialist pharmacists and nurses is part of Alcatel-Lucent’s core pharmacy benefit and is free of charge to all members.

 Specialist pharmacists, nurses and staff provide clinical counseling to members to optimize care in numerous chronic and complex disease categories, including: 

• Cardiovascular
• Pulmonary
• Diabetes
• Neuroscience
• Women’s Health
• HIV/Immunology
• Oncology (Cancer)
• Multiple Sclerosis
• Pulmonary Hypertension
• Inflammatory Conditions and Rheumatoid Arthritis
• Hepatitis C
• Immune Disorders
• Bleeding Disorders

How do I Connect with TRC Specialist Pharmacists?

 You have access to a specialist pharmacist no matter where you fill your medications.

• For direct access to a specialist pharmacist, call the number on your membership card

                                OR

•  Log  on to Express Scripts.com and send questions via email