CWA District 3 Reaches Tentative Agreement with AT&T for ND&CA Unit

CWA District 3 reached a tentative three-year agreement with AT&T covering nearly 700 workers in the National Directory and Customer Assistance unit. The workers handle directory and customer service for AT&T Mobility customers.

The agreement boost wages at the top pay rates by 7.5 percent over term, brings health care costs in line with other workers at AT&T, and expands employment security.

"This is a good agreement in what are very tough times in the industry and intense competition from non-union companies," said CWA District 3 Vice President Judy Dennis. AT&T's directory and customer assistance unit faces intense competition from an increasing number of low-cost, non-union providers.

Workers now have recall rights for the first time, along with ability to transfer to AT&T operations nationwide.

Membership ratification is underway; ballots will be counted June 18.