Participants at CWA's Customer Service Conference focused on organizing and fighting back against the corporate power that hurts jobs and incomes.
Meeting in Pittsburgh, Pa., customer service professionals heard from CWA President Chris Shelton, who talked about the challenges facing CWA customer service members, noting, "Our jobs are targets for employers constantly looking for ways to boost their profits by cutting our pay or benefits."
Workshops and other sessions concentrated on racial justice in the labor movement, offshoring, global unionism, and building power in the workplace.
CWAers met in Pittsburgh for the Customer Service Conference, which focused on organizing and fighting back against corporate power.
CWA customer service activists demonstrated outside a Verizon Wireless store, showing solidarity with Verizon Wireless workers who learned last week that their jobs were gone.