News

Disturbing news out of the Philippines highlights the fact that ?too big to fail? titan Bank of America is moving its call center operations to the Philippines ? joining the other leading Wall Street banks in once again leaving American workers behind in a pursuit of profits at any cost. Further, the fact that the Filipino call center industry lacks basic security precautions to protect Americans? financial information from fraudulent activity that has become commonplace in foreign call centers demands further scrutiny.

The Communications Workers of America (CWA) today said the revelation that U.S. taxpayer dollars have been used to train overseas call center workers raises worrisome questions about priorities, accountability, and common sense as the domestic call center industry continues to shed jobs, losing over 500,000 since 2006 according to the Bureau of Labor Statistics.

Arguing that 3,300 working Americans should not face severe economic hardship because their employer chooses to offshore call center work, the Communications Workers of America (CWA) has requested that the U.S. Department of Labor grant Trade Adjustment Assistance (TAA) benefits to T-Mobile USA customer service representatives at seven U.S. call centers enters slated for closure in June.