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ICYMI: One Customer's Frustrations with Verizon Overseas Call Centers a Lens at Larger Problems
Press Release
A letter published in this weekend's Washington Post highlights one customer's frustrations with Verizon in the aftermath of a major storm in the Washington, DC, area this summer. The letter follows on the heels of local reports detailing Verizon's mismanagement of restoring 9-1-1 emergency services, while Verizon technicians worked more than 12 hours a day to return those vital services to the northern Virginia communities in the aftermath of the storm.
CWA Launches Election Year Campaign to Stop Call Offshoring
News
August 16, 2012
CWA launched a campaign Tuesday to spotlight legislation incentivizing American corporations to keep call center jobs in the United States.
NAFTA on Steroids? Believe It.
News
August 9, 2012
In a letter to U.S. Trade Representative Paul Kirk about the proposed Trans Pacific Partnership trade deal, CWA President Larry Cohen said the U.S. should ?refocus attention on domestic employment and the rights of workers and not just the property interests of the one percent.?
Workers Stand for America Rally
News
July 26, 2012
Tens of thousands of workers will unite next month in Philadelphia ? the birthplace of the Constitution and the Bill of Rights ? to demand economic freedom and opportunity for all.
CWA Gains TAA Benefits for Workers Laid Off at Seven Call Centers
News
July 19, 2012
CWA was successful in gaining Trade Adjustment Assistance benefits for up to 3,300 T-Mobile USA workers after the company closed seven call centers in June.