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ICYMI: One Customer's Frustrations with Verizon Overseas Call Centers a Lens at Larger Problems
A letter published in this weekend's Washington Post highlights one customer's frustrations with Verizon in the aftermath of a major storm in the Washington, DC, area this summer. The letter follows on the heels of local reports detailing Verizon's mismanagement of restoring 9-1-1 emergency services, while Verizon technicians worked more than 12 hours a day to return those vital services to the northern Virginia communities in the aftermath of the storm.
Save the Date and Register: CWA Customer Service Professionals Conference
Workers Stand for America Rally
Save the Date: CWA Customer Service Professionals Conference
56 Senators Vote to Bring Jobs Home, but Senate Republicans Refuse to Consider "Insourcing" Bill
The U.S. Senate today took up the Bring Jobs Home Act, but despite a majority of senators voting to provide incentives to companies that bring good jobs back to the U.S., the bill failed to get the 60-vote "super majority" needed break a Republican filibuster and move the bill to the Senate floor. The final vote was 56-42.