CWA: Verizon is Refusing to Repair Broken Copper Lines

CWA is calling out Verizon Communications for refusing to repair broken copper lines and instead pushing customers instead to Voice Link, a wireless phone service that can't support Internet connections, home health monitors, or security systems.

CWA, which represents 35,000 Verizon employees in Districts 1 and 2-13, has filed Freedom of Information Act (FOIA) requests for information regarding repair, maintenance, and installation of Verizon landline service, as well as service quality data and information regarding Voice Link substitution.

CWA District 1 Vice President Dennis Trainor pointed out that, "[as] a public utility, Verizon has a duty to maintain service for all customers. But we've seen how the company abandons users, particularly on legacy networks, and customers across the country have noticed their service quality is plummeting."

Ed Mooney, CWA Vice President District 2-13, said that Verizon has walked away from its responsibility to provide quality telecommunications services to customers. Our information requests "will shine a light on Verizon's failures and help the public hold Verizon accountable."