June 12, 2019

New Legislation in House and Senate Addresses Consumer and Worker Call Center Offshoring Issues

The new federal bill builds on the momentum generated by states introducing and moving forward legislation addressing issues around call center offshoring during the 2019 legislative session in both Democratic and Republican-controlled state legislatures.

June 11, 2019

CWA Applauds Decisive Action by State Attorneys General to Prevent T-Mobile and Sprint from Gaining Anti-Competitive Power

We applaud these Attorneys General for taking decisive action to prevent T-Mobile and Sprint from gaining anti-competitive power at the expense of workers, customers, and communities.

March 18, 2019

CWA Welcomes Introduction of “No Tax Breaks for Offshoring Act”

The Republican “Tax Cuts and Jobs Act” created additional incentives and rewards for profits to be made overseas by allowing companies to pay significantly less of the corporate tax rate on profits earned abroad as they would in the United States, while also exempting certain types of overseas corporate investments from taxes entirely.

February 26, 2019

Connecticut Workers Latest Victims of AT&T Job Cuts and Call Center Closings

AT&T’s own documents show that it eliminated 11,780 jobs in 2018 and is continuing to cut its workforce. The closures in Connecticut follow the company’s January announcement that it was closing its Syracuse, N.Y. call center.

January 30, 2019

CWA on T-Mobile Customer Center Announcement: “Does Not Come Close to Offsetting” 30,000 Lost Jobs from Proposed Merger

The news that T-Mobile is planning to build five domestic customer experience centers if the proposed merger with Sprint is approved represents an attempt to obscure the fact that the merger would be a substantial net job killer for America.

January 17, 2019

The T-Mobile/Sprint Jobs Pledge in New York is Insufficient and Misleading

While the companies’ new jobs commitment is a small step in the right direction and an acknowledgment that job loss concerns are directly relevant to the public interest standard used to review the transaction, the commitment is misleading. The companies’ pledge would still allow job cuts for authorized dealers, who comprise nearly 70 percent of the retail workers potentially affected by the merger in New York.

January 10, 2019

Minnesota Commerce Department Calls on Frontier Communications to Fix Service Issues

The Minnesota Commerce Department issued a new investigative report this week finding that Frontier Communications has failed to provide adequate, reliable phone and internet service to its Minnesota customers.

January 7, 2019

Following AT&T’s Promise to Invest Tax Windfall in U.S. Workforce, Report Reveals AT&T Cut More Than 10,000 Us Jobs Since Congress Passed Tax Bill

While AT&T CEO Randall Stephenson once boasted that every $1 billion in tax savings will create “about 7,000 good jobs for the middle class,” the company has eliminated more than 10,700 union jobs in 2018 alone and has recently announced the closure of three more call centers in the Midwest.

October 30, 2018

Hundreds of Hattiesburg Federally Contracted Call Center Workers Rally for Fair Pay and a Union

The rally coincides with the release of a new report by Georgetown University’s Kalmanovitz Initiative for Labor and the Working Poor.

October 18, 2018

Citing 3,185 Jobs at Risk, CWA District 9 Files Motion to Become Party in CPUC Review of Proposed T-Mobile/Sprint Merger

In its motion, CWA District 9 cites the merger’s potential negative effects on its 57,000 members in California, both as workers and consumers.

September 7, 2018

GDIT Workers Take Fight for Fair Wages and Better Working Conditions to the Hill

Workers from GDIT, the top federal contractor in the call center industry, and XPO Logistics spoke on how labor law violations at federal contractors keep workers in poverty.

September 4, 2018

As GDIT Workers Stand Strong against Intimidation, GDIT Hit with Two New NLRB Complaints

“GDIT management needs to respect the rights of its workers to organize.”

August 30, 2018

CWA to FCC: Proposed T-Mobile/Sprint Merger Will Cost 28,000 Jobs

The FCC should not approve the merger without verifiable and enforceable commitments by T-Mobile and Sprint to ensure that no T-Mobile or Sprint employees will lose their jobs as a result of this transaction.

August 30, 2018

CWA Member Urges Legislators to Protect Call Center Jobs

Vice President of CWA Local 4621, Betsy LaFontaine, and an AT&T customer service representative who works out of a call center in Oshkosh, WI, highlighted the need for action to protect call center jobs at the annual meeting of the Democratic Legislative Campaign Committee last month.

August 16, 2018

Bargaining Update

The latest bargaining information for AT&T Midwest and AT&T Legacy T, Verizon, and Consolidated Communications.

August 16, 2018

GDIT Workers Featured at Netroots Nation

Workers from General Dynamics Information Technology, who are joining together to gain a voice in their workplace with CWA, were featured earlier this month at the Netroots Nation conference in New Orleans.

August 1, 2018

Skilled Telecom Workers Warn FCC about Dangerous Consequences of One-Touch, Make Ready Proposal

A local One-Touch, Make Ready ordinance in Louisville, Kentucky has been disastrous, with dangerous mistakes made by contractors. Pole attachment work is complex, and if done incorrectly, can cause electrocution or poles to fall.

July 26, 2018

CWA Members Raise Working Condition Concerns at Charlotte City Council Meeting

A group of CWA activists attended the Charlotte City Council meeting last week to raise concerns about working conditions at the city-owned airport.

June 18, 2018

Wells Fargo Spends Millions on “Earning Back Your Trust” Ad Campaign, While Offshoring More U.S. Jobs to Philippines

Wells Fargo has announced several hundred new layoffs of American call center workers in Reno, Nevada and Menomonee Falls, Wisconsin, on the heels of more than 700 call center layoffs in Pennsylvania, South Carolina, and Washington announced by Wells Fargo last fall.

June 8, 2018

CWA Applauds FCC Action to Protect Consumers from Unauthorized Wireless Charges

"Wireless and VoIP customers are entitled to the same protections as those using traditional landline service."

June 5, 2018

Verizon Leaves Communities Behind by Closing Wireless Stores in West Virginia and Kentucky

Verizon Wireless closed four retail stores in West Virginia and one in Kentucky, turning the operation of the stores over to a third-party contractor.

May 31, 2018

CWA Members Join Sen. Sherrod Brown to Urge Action on Call Center Jobs

U.S. Senator Sherrod Brown (D-Ohio) joined 30 call center workers from CWA Local 4322 to call for action on his legislation to help rein in offshoring and bring call center jobs back to the United States.

May 31, 2018

In Boost for Efforts to Gain a Union Voice with CWA, GDIT Workers Win Settlement

In a victory for workers at GDIT, the company agreed to a settlement that overturns 2017 union election results at its Alexandria, Va., facility that were tainted by GDIT's union busting activities.

May 29, 2018

In Boost for Efforts to Gain a Union Voice, GDIT Workers Win Settlement

GDIT has agreed to a settlement that vacates 2017 union election results at its former Alexandria, Virginia facility that were tainted by GDIT’s union busting activities, and requires the company to send a notice to all affected employees pledging not to engage in those anti-union activities in the future.