May 27, 2021

Customer Service Representatives at Maximus File Complaint Against Unfair Wages

Call center workers employed by Maximus have filed a complaint calling for the Biden Administration to revise pay rates for tens of thousands of federally contracted customer service representatives who are earning unfairly low wages.

May 24, 2021

NELP Report: Centers for Medicare and Medicaid Services Intentionally Suppressed Wages for Tens of Thousands of Federally Contracted Call Center Workers

A new report from the National Employment Law Project (NELP) released today reveals the Centers for Medicare and Medicaid Services (CMS) has suppressed wages for federally contracted call center workers.

January 7, 2021

Bargaining Update

CWA and AT&T agreed to extend two contracts covering 24,000 technicians, call center customer support workers, and representatives.

August 6, 2020

Check Out CWA's Panels at Next Week's Netroots Nation Virtual Conference

Netroots Nation is the biggest annual progressive conference in the United States.

February 27, 2020

Bargaining Update

The latest bargaining information for AT&T Southwest Mobility, AT&T West, and Missouri 9-1-1 dispatchers.

January 30, 2020

It's Time for a Clean Slate for Worker Power

More than 70 labor leaders, scholars, and activists contributed to a new report released last Thursday by Harvard Law, which lays out a vision for a massive overhaul of U.S. labor law.

January 8, 2020

CWA Releases New Report on How Outsourcing, Restructuring, and Consolidation are Harming Workers and Consumers

The report uses government data to show how major airline carriers have used outsourcing, restructuring, and consolidation to suppress wages and erode the quality of jobs in the airline industry.

November 21, 2019

CWA and Dominican Union FEDOTRAZONAS Announce New Solidarity Alliance Agreement

The new agreement between CWA and FEDOTRAZONAS demonstrates CWA’s belief that strengthening relationships between the union’s members and workers in countries that serve as centers for offshored global call center work is critical to reversing the global race to the bottom in the industry.

November 14, 2019

CWA Complaint Leads to Raise and Back Pay for Customer Service Representatives from Federal Contractor

With assistance from CWA, 40 current and former employees will receive a raise and back pay from a FEMA National Flood Insurance Program subcontractor.

November 13, 2019

Leading Observers Assess and Criticize T-Mobile “Un-Carrier” Announcements

Last week, T-Mobile announced three new “un-carrier moves,” but the announcements don’t hold up to close scrutiny.

October 28, 2019

CWA: FCC 3-2 Vote Approving Anti-Competitive, Job Cutting T-Mobile/Sprint Merger Followed “Fundamentally Flawed Process”

A statement from Debbie Goldman, Research and Telecommunications Policy Director for CWA, reacting to the FCC’s official vote in favor of the T-Mobile/Sprint merger

October 10, 2019

CWA: Proposed T-Mobile/Sprint Remedy Fails Public Interest Standard and DoJ Should Withdraw Consent

In new Tunney Act comments filed today with the DoJ Antitrust Division, CWA assessed the Department’s proposed Final Judgment on the T-Mobile/Sprint merger and the announced divestiture deal with DISH.

October 2, 2019

CWA’s Statement on the NLRB’s Decision on T-Mobile’s T-Voice Program

"We are dismayed that President Trump's appointees to the NLRB have overruled Judge Steckler's determination that T-Mobile created an illegal company-controlled workplace organization called T-Voice."

October 1, 2019

CWA Members Ratify New Contracts with AT&T Southeast

The new agreements provide wage increases of 13.25% over the life of the contracts, pension and 401(k) plan enhancements, improved job security and additional customer service positions.

September 27, 2019

CWA Members are Ready to Fight for Workers’ Rights against New Trump Labor Secretary Scalia

Scalia has made a career of representing big corporations in their efforts to dismantle workers’ rights and as Labor Secretary he will have even more power to weaken employment and health and safety protections for workers in order to further enrich already wealthy CEOs and large shareholders.

September 24, 2019

CWA: FCC Must Pause T-Mobile/Sprint Merger Review Pending Investigation Into Sprint’s Lifeline Program Fraud

The Federal Communications Commission today announced that Sprint fraudulently received tens of millions of dollars in federal subsidies by falsely claiming it provided Lifeline service to 885,000 inactive subscribers.

September 5, 2019

Save the Date for the CWA Customer Service Week of Action

CWA's Customer Service Week of Action is from October 7-11!

August 29, 2019

Striking CWA Members Push AT&T Southeast to Reach Deal

The action by CWA members was the largest private sector strike in the south in a decade

August 26, 2019

American, Filipino AT&T Call Center Workers Meet in Manila, Demonstrate Global Solidarity Between Unions

A delegation of AT&T call center workers who are members of the Communications Workers of America (CWA) union met with leaders from the Unified Employees of Alorica (UEA) in Manila Friday in a show of solidarity.

August 19, 2019

Presidential Candidates Support MAXIMUS Workers’ Fight to Form A Union

The candidates expressed their support as MAXIMUS National Organizing Committee members met over the weekend in Richmond, Virginia.

July 25, 2019

AFA-CWA Members Stand with Airline Catering Workers

Flight Attendants at regional airlines and the workers who prepare and load food and beverages onto our planes are often left living in poverty.

June 25, 2019

As Negotiations Begin at AT&T Southeast, CWA Members Urge the Company to Share Record-Breaking Profits with its Employees

AT&T CEO Randall Stephenson pledged to invest $1 billion and create 7,000 new jobs if Congress passed the corporate tax cut plan, but an analysis shows that AT&T has cut over 23,000 jobs since the tax cut passed and announced job cuts for nearly 2,000 more workers.

June 12, 2019

New Legislation in House and Senate Addresses Consumer and Worker Call Center Offshoring Issues

The new federal bill builds on the momentum generated by states introducing and moving forward legislation addressing issues around call center offshoring during the 2019 legislative session in both Democratic and Republican-controlled state legislatures.

June 11, 2019

CWA Applauds Decisive Action by State Attorneys General to Prevent T-Mobile and Sprint from Gaining Anti-Competitive Power

We applaud these Attorneys General for taking decisive action to prevent T-Mobile and Sprint from gaining anti-competitive power at the expense of workers, customers, and communities.