The new federal bill builds on the momentum generated by states introducing and moving forward legislation addressing issues around call center offshoring during the 2019 legislative session in both Democratic and Republican-controlled state legislatures.
The Republican “Tax Cuts and Jobs Act” created additional incentives and rewards for profits to be made overseas by allowing companies to pay significantly less of the corporate tax rate on profits earned abroad as they would in the United States, while also exempting certain types of overseas corporate investments from taxes entirely.
AT&T’s own documents show that it eliminated 11,780 jobs in 2018 and is continuing to cut its workforce. The closures in Connecticut follow the company’s January announcement that it was closing its Syracuse, N.Y. call center.
The news that T-Mobile is planning to build five domestic customer experience centers if the proposed merger with Sprint is approved represents an attempt to obscure the fact that the merger would be a substantial net job killer for America.
While the companies’ new jobs commitment is a small step in the right direction and an acknowledgment that job loss concerns are directly relevant to the public interest standard used to review the transaction, the commitment is misleading. The companies’ pledge would still allow job cuts for authorized dealers, who comprise nearly 70 percent of the retail workers potentially affected by the merger in New York.
The Minnesota Commerce Department issued a new investigative report this week finding that Frontier Communications has failed to provide adequate, reliable phone and internet service to its Minnesota customers.
While AT&T CEO Randall Stephenson once boasted that every $1 billion in tax savings will create “about 7,000 good jobs for the middle class,” the company has eliminated more than 10,700 union jobs in 2018 alone and has recently announced the closure of three more call centers in the Midwest.
The FCC should not approve the merger without verifiable and enforceable commitments by T-Mobile and Sprint to ensure that no T-Mobile or Sprint employees will lose their jobs as a result of this transaction.
Vice President of CWA Local 4621, Betsy LaFontaine, and an AT&T customer service representative who works out of a call center in Oshkosh, WI, highlighted the need for action to protect call center jobs at the annual meeting of the Democratic Legislative Campaign Committee last month.
Workers from General Dynamics Information Technology, who are joining together to gain a voice in their workplace with CWA, were featured earlier this month at the Netroots Nation conference in New Orleans.
A local One-Touch, Make Ready ordinance in Louisville, Kentucky has been disastrous, with dangerous mistakes made by contractors. Pole attachment work is complex, and if done incorrectly, can cause electrocution or poles to fall.
Wells Fargo has announced several hundred new layoffs of American call center workers in Reno, Nevada and Menomonee Falls, Wisconsin, on the heels of more than 700 call center layoffs in Pennsylvania, South Carolina, and Washington announced by Wells Fargo last fall.
U.S. Senator Sherrod Brown (D-Ohio) joined 30 call center workers from CWA Local 4322 to call for action on his legislation to help rein in offshoring and bring call center jobs back to the United States.
GDIT has agreed to a settlement that vacates 2017 union election results at its former Alexandria, Virginia facility that were tainted by GDIT’s union busting activities, and requires the company to send a notice to all affected employees pledging not to engage in those anti-union activities in the future.