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Sen. Casey to Wells Fargo: Bring Offshored Call Center Jobs Back to Pennsylvania

New Letter from Sen. Casey Calls on Wells Fargo to Use Its Huge Windfall from GOP Tax Bill to Rehire Laid Off Workers and Reinvest in American Call Centers
Tuesday, January 16, 2018

Washington, DC – A letter from Senator Bob Casey to Wells Fargo CEO Timothy Sloan calls on the company to rehire American call center workers that the company laid off after ramping up its call center operations in the Philippines. In recent months, Wells Fargo announced layoffs at call centers in Bethlehem, PA (eliminating 460 jobs), Fort Mill, SC (eliminating 120 jobs), and Vancouver, WA (eliminating 72 jobs).

Meanwhile, Wells Fargo is one of the biggest beneficiaries of the Republican tax bill passed in December, standing to save $3.7 billion next year alone according to one estimate. Citing this windfall, the letter from Senator Casey calls on the company to “reverse course and bring these jobs back to Pennsylvania and America.”

In the Philippines, the Wells Fargo presence in the country has grown from fewer than 100 call center employees in 2011 to more than 4,000 employees today, with plans to expand into a new facility in the Philippines that will house more than 7,000 call center workers servicing the American marketplace. During a Senate Banking Committee hearing held earlier this fall, Wells Fargo CEO Sloan admitted during questioning from Senator Joe Donnelly (D-IN) that recent rounds of American call center layoffs were directly related to the company’s increased hiring in the Philippines.

While Wells Fargo announced it would boost some of its workers’ base pay as a result of its windfall from the corporate tax cut legislation, Republican leaders also promised that the bill would also reverse the flow of jobs going overseas. If Wells Fargo were serious about fulfilling its obligations to American workers, it would rehire the American call center workers it laid off and put an end to the company’s practice of offshoring American jobs to the Philippines.

According to Shane Larson, Legislative Director for the Communications Workers of America (CWA), “The disastrous Republican tax bill will reward bad actor companies such as Wells Fargo at the expense of working class Americans, including those call center workers whose jobs were offshored from Bethlehem and other American communities in recent months. In light of its offshoring practices and newfound financial windfall, Wells Fargo should make an effort to rehire those American workers it terminated and to reverse the offshoring practices that continue to harm American workers, communities, and consumers. We thank Senator Casey for his continued efforts to shine a light on the corporate offshoring by Wells Fargo and other bad actor companies and for standing up for American workers in the call center industry and beyond.”

The U.S. Call Center Worker and Consumer Protection Act, introduced in both the U.S. House and Senate, would require that U.S. callers be told the location of the call center to which they are speaking; would offer callers the opportunity to be connected to a U.S. based center if preferred; and would make U.S. companies that off-shore their call center jobs from the U.S. ineligible for certain federal grants and taxpayer-funded loans.

Read the letter from Senator Bob Casey to Wells Fargo CEO Timothy Sloan :


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