Washington, D.C. – Reflecting a shared commitment to building worker power in the call center industry, the Communications Workers of America (CWA) and FEDOTRAZONAS, a leading union in the Dominican Republic, today announced a new Solidarity Alliance Agreement. The two unions represent call center workers at many of the same employers or who work at vendors which handle customer service work for those employers.
The new agreement between CWA and FEDOTRAZONAS demonstrates CWA’s belief that strengthening relationships between the union’s members and workers in countries that serve as centers for offshored global call center work is critical to reversing the global race to the bottom in the industry. As the agreement notes, “Just as the multinational corporations that employ our members act on a global scale, we as workers must do so as well.”
According to CWA President Chris Shelton , “We are honored to join with our brothers and sisters in FEDOTRAZONAS and to recognize our shared commitment to building worker power in the call center industry in both the U.S. and the Dominican Republic. Working together, we will reject multinational corporations’ efforts to pit call center workers on both sides of the offshoring equation against each other and end the global race to the bottom that drives down wages and undermines working conditions in both countries.”
In the agreement, CWA and FEDOTRAZONAS, commit to holding a joint annual leadership meeting and developing an exchange program to enable members of both unions to discuss their mutual struggles and engage in education programs. The unions also pledge to support each others’ contractual and collective bargaining struggles and assist each other with efforts to help more workers have a voice at work by joining unions.
In addition to the agreement in the Dominican Republic, CWA is engaged in ongoing solidarity efforts in the Philippines to support call center workers, who face a crackdown against labor organizing and basic rights under the Duterte Administration. This includes CWA’s recent condemnation of the unlawful arrest of longtime CWA ally Anne Krueger and her fellow union organizers and progressives.
At CWA’s 2019 annual convention, delegates passed a resolution on international worker solidarity that rejects the notion that U.S. workers should be pitted against global counterparts in industries such as call center/customer service work.
Read through the full Solidarity Alliance Agreement between CWA and FEDOTRAZONAS here, including a list of pledges that detail the specific ways the unions will work together.