New COVID-19 Resources For Workers

We have been updating our COVID-19 resource page with new resources to address common questions and concerns that CWA members have as the pandemic continues to affect every aspect of our lives.

New materials this week include recommended health and safety protocols for call center workers, emergency medical service workers and first responders, workers who enter customer premises, and workers who interact with the public.

There is also information about benefits available for workers as the result of recently passed federal legislation that mandates paid sick days and paid family leave in some COVID-19 related situations and expands unemployment benefits.

Your local leadership will have the most up-to-date information on policies in place at your work location to address the COVID-19 pandemic and what action you should take if you believe you are being asked to work under unsafe conditions.

Remember, if you have been exposed to COVID-19 or are experiencing symptoms consistent with infection, contact your healthcare provider immediately and follow reporting procedures established by your employer. Also notify your CWA Local or District as soon as possible.

During this time, it is more important than ever that we be able to contact you with information that is specific to your employer or local. Please visit to help us update our records.

COVID-19 Resource Page.