News

Call Center Legislation Update

CWA members and allies across the country continue to put pressure on corporations and elected officials to stop sending call center jobs overseas.


From left to right: CWA Local 3403 President Dwaine Henderson, State Senator Troy Carter, CWA Local 3411 President Matt Wood, Rep. Gary Carter, and Louisiana Governor John Bel Edwards at the bill signing ceremony.

Louisiana

In a big victory for CWA members, Louisiana Governor John Bel Edwards signed a bill into law last week giving the state the ability to claw back tax incentives when corporations don't keep the employment promises they make.

The bill, introduced by Louisiana Senator Troy Carter, was spearheaded by CWA members in order to crack down on call center employers that utilize state tax dollars and then move work out of state.

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New York

CWA members gathered in Albany this week to call on state legislators to pass the "Save New York Call Center Jobs Act," a bill aimed at stopping the trend of companies moving call centers out of the state that makes companies offshoring call center jobs ineligible for certain tax preferences and grants and loans for five years.

CWA members across the state have been pushing hard for this important legislation. CWAers have sent 1,660 postcards to N.Y. State Senators and made more than 620 calls to Senate offices. As a result, the bill passed the New York State Assembly 111-21 with 68 cosponsors and broad bipartisan support, and is currently awaiting a vote by the State Senate where it has 39 cosponsors, including seven Republicans.

Read more here.


CWA members gathered in Albany this week to call on state legislators to pass the "Save New York Call Center Jobs Act," a bill aimed at stopping the trend of companies moving call centers out of the state.