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CWAers Take Action For Call Center Jobs
News
October 18, 2012
CWAers from across the country gathered this week for the 2012 Customer Service Conference in St. Louis ? just one of the many events coinciding with Call Center Action Month worldwide.
T-Mobile-MetroPCS Merger Means More Jobs Loss, Decline for Workers
News
October 4, 2012
CWA has expressed serious concern about the merger agreement between T-Mobile USA and MetroPCS.
A Shout Out to Customer Service Professionals
News
September 27, 2012
You won't want to miss this year's Customer Service Professional Conference, being held Oct. 14-17 in St. Louis, Mo. Customer service members from every sector of CWA will be on hand, to develop plans to build power across the industry.
Ad Campaign Spotlights House Members Support for Call Center Bill
News
August 23, 2012
CWA has a radio ad buy on the air right now, supporting four members of the U.S. House of Representatives who are fighting to keep good customer service jobs in the United States.
ICYMI: One Customer's Frustrations with Verizon Overseas Call Centers a Lens at Larger Problems
Press Release
A letter published in this weekend's Washington Post highlights one customer's frustrations with Verizon in the aftermath of a major storm in the Washington, DC, area this summer. The letter follows on the heels of local reports detailing Verizon's mismanagement of restoring 9-1-1 emergency services, while Verizon technicians worked more than 12 hours a day to return those vital services to the northern Virginia communities in the aftermath of the storm.