Member Voices is a blog for customer service workers to write about important issues, tell their stories and share best practices. Click below to see our latest posts. 

Planting the Seeds for the Next Generation

April 2018

Written by Doug Johnson, Local 6215

One of the biggest opportunities we will face this year is the midterm elections. In order to take advantage of this opportunity, we must exercise our right to vote because the outcomes are important for you, me and the entire country!... [Let's] take political action one step further, by encouraging others to vote and participate in the democratic process - specifically young people. Click here to read Doug's post.

A Healthcare Story: How my Daughter-in-Law Inspired Me & My Union

March 2018

Written by Ethelyne Dianna Brooks, Local 6016

Because of Terjuana’s battle with cancer, she inspired me to do something for the women and men that I work with. I am a member of my union’s Diversity and Inclusion Committee and through my committee, I decided to take action to make sure my fellow AT&T Mobility members had the opportunity to be tested for breast cancer. Click here to read Dianna's blog post.

Sign Language Interpreters Deserve a Union, Too

January 2018

Written by Martin Yost, CWA-TNG 39521

We have a lot more work to do, but without a union, we would be at the mercy of management that protects company profit and disregards sustainability of the interpreting profession. With a union, we have a voice. Click here to read Martin's blog post.

What I'm Thankful For - My CWA Contract

November 2017

Written by Lori Manuel, Local 3640

I want to share with all of you what I am MOST thankful for: my contract. My contract is between The Passenger Services Group with American Airlines, Inc., and CWA-IBT. It's like the blanket that I use when I'm cold at night. Seriously, I remember the days prior to our first contract. Click here to read Lori's blog post.

How Taking Action Saved My Job 

October 2017

Written by David Tolbert, Local 2106

We have so many ways to let our voices be heard and taking action is one of the most effective ways to make change. Whether it’s at the ballot box or marching in the street, it’s important that we rise up, unite and take action. Click here to read David's blog post.

The Power of PAF - CWA's Political Action Fund

September 2017 

Written by Karen LeeMou, Local 1105

I was one of the Verizon employees fighting for my life during that long 45-day strike. As a witness to how the CWA Political Action Fund (PAF) helped put an end to that gruesome strike and secure our jobs, I am compelled to unite and educate every member about the necessity of joining CWA PAF. Click here to read Karen's blog post.