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December 19, 2016

AT&T West

CWA President Chris Shelton met with AT&T West premises technicians in San Ramon, Calif., for a demonstration of the different jobs these technicians perform every day. Job classification, pay, health care and forced overtime are among the issues still to be resolved in CWA bargaining with AT&T West.

Shelton has held two face-to-face meetings with AT&T CEO Randall Stephenson to help break the logjam in bargaining. CWAers at AT&T are working without a contract while negotiations continue.
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AT&T Internet

CWA members covered by the AT&T National Internet Contract ratified a three-year agreement that provides substantial wage increases, especially for workers in the two lowest paid job titles, maintains health care benefits, and provides improvements in job security, scheduling and other working conditions.

The agreement covers about 2,000 workers and “is a huge victory for our members who fought hard and mobilized for a fair deal,” said CWA Vice President for Telecommunications & Technologies Lisa Bolton. The wage and benefit increases are life-changing for workers who have struggled to keep up, especially in higher cost areas like Las Vegas.

AT&T Mobility

Bargaining will start in the next few weeks for 20,000 AT&T Mobility workers in Districts 1, 2-13, 4, 7 and 9, covered by the Orange contract.

Members have been returning their bargaining surveys, weighing in on their top issues for the negotiations. Join Unity at AT&T Mobility on Facebook or go to to keep up with the latest.

At the November wireless conference, CWA District 1 Vice President Dennis Trainor said Mobility workers are going into negotiations with a clear message for AT&T: “We want good jobs in our communities and in this country. We want jobs at AT&T. That means an end to closing AT&T stores and cutting good union jobs. That means an end to sending our jobs to resellers.”


DIRECTV technicians, warehouse and administrative workers in Districts 3, 4 and 6 ratified their first union contracts.

Effective Dec. 25, 2016, the 2,100 DIRECTV workers will be covered by the wage progression schedules covering CWA members at AT&T in those districts, depending on job titles. The DIRECTV workers also will receive wage increases every six months until they achieve the top of the wage progression scale.

The agreements also provide for health care coverage; disability, savings, and pension benefits; a grievance and arbitration process; coverage under the national transfer plan and other benefits.

Bargaining for a first contract covering 2,500 DIRECTV customer care call center workers began in December, with CWAers taking a stand for keeping good jobs in our communities.

More than 10,000 DIRECTV workers, including technicians, customer service representatives, and administrative workers have joined CWA in the past year.


Contract negotiations are underway in Harrisburg, PA, covering 4,000 customer service workers at Piedmont Airlines.

CWA’s Piedmont bargaining team presented initial proposals to management, and members are mobilizing “for a better future.” Piedmont is a subsidiary of American Airlines Group.

Read more on Facebook, search PiedmontAgentsConnected.

Catholic Health

Members of CWA Locals 1133 and 1168 ratified contracts covering 2,500 registered nurses, service, technical and clerical workers at three hospitals in upstate New York – Mercy Hospital, Sisters of Charity Hospital, St. Joseph Campus; and Kenmore Mercy Hospital.

The contracts provide improvements in wages, staffing, and pension contributions; maintain quality health benefits; and address critical patient care issues.


Passenger service agents are Envoy Airlines are rallying for a fair contract as negotiations continue.

Nearly 5,000 Envoy agents voted for CWA representation last November, with agents determined to have the ability to negotiate for better wages and improve their jobs. Agents at Envoy, which feeds flights to American and other mainline carriers, are cross-trained and cross-utilized to carry out many different jobs. Most agents earn less than $12 an hour for what is a stressful and demanding job. So far, more than 75 agents have become union stewards with more signing up for training.

Shana Shaw, a gate agent at Dallas-Fort-Worth International Airport, says, Envoy agents should be paid fairly for the time and work they do on the job. “We’re responsible for getting the flights out on time, for making sure the weight and balance is right, for dealing with all kinds of passengers, there’s a lot of work that goes into getting the aircraft in the air and to its destination on time and in a safe manner,” Shaw said.


AFA-CWA Flight Attendants and supporters are protesting outside Frontier Airlines at several major airports, calling on the airline to invest in workers as contract negotiations continue.

“Frontier must invest in its people to ensure the future success of our airline. Customer service and safety start with Flight Attendants. We are committed to achieving an agreement that recognizes our contributions as aviation’s first responders and that make Frontier Airlines a success,” said AFA-CWA Frontier President Angie Piller.

Negotiations began over a year ago. Frontier recently announced its plan to hire 800 flight attendants and 300 pilots by the end of next year in order to expand to new destinations. Even as the airline grows, the operation has been plagued by operational issues, stemming from its January 2015 decision to outsource thousands of jobs. The message is clear: Frontier must invest in its employees.