How Can I Participate in the Week of Action?
Over the course of the Customer Service Week of Action, from October 15-21, 2017, those who registered for the week of action are being asked to take the following 3 actions:
A petition drive to support AT&T Mobility workers in their contract negotiations and delivery of the signed petition to a local corporate AT&T store.
A letter to the editor of your local newspaper signed by your union’s elected leadership about the offshoring and outsourcing of good jobs in your community.
A drive to grow the CWA Customer Service Action Network, using a blast email to your customer service members about the Week of Action and sharing photos and posts to social media using the hashtag #EndCEOHocusPocus.
What is the Customer Service Week of Action?
CWA’s Customer Service Week of Action is also a celebration of customer service workers that recognizes the important contributions we make to our communities and economy. Our week of action recognizes that in order to support our members, we must continue to advocate for issues that impact and are important to our members, like fighting for higher labor standards, demanding fair compensation and challenging corporate greed in our industries. It is through our collective action that we will lift up our hard work and improve our working conditions. So join CWA’s Customer Service Week of Action, October 15-21.
End CEO Hocus Pocus: Stop Offshoring & Outsourcing Good Jobs
An issue many of our customer service members continue to face is the threat of corporate CEOs offshoring and outsourcing jobs. AT&T has eliminated more than 12,000 call center jobs since 2011, sending many to overseas vendors. CWA is seven months into negotiations with AT&T Mobility for the contract covering 21,000 retail workers, call center reps and technicians in 36 states and DC, and outsourcing is a key concern. Likewise, Verizon continues to use a global network of vendors. And when Frontier acquired Verizon wireline in several states, they pledged to bring back all outsourced work by the end of 2016. In fact, they brought it back early, by August. But on January 6, 2017, Frontier notified its employees that they would be sending calls outside again, both to domestic outsourcers and offshore. This cannot stand.
That’s why this year’s Customer Service Week of Action theme is “End CEO Hocus Pocus: Stop Offshoring & Outsourcing Good Jobs.” At this year’s 76th CWA Convention, we passed the Call Center Offshoring and Outsourcing Resolution to double down in our efforts to protect customer service jobs, and that’s what we’re doing. Now we’re asking all of you to take action with us to end CEO hocus pocus and stop offshoring good jobs!
Below are a few graphics you can download and share to your social media and spread the word about the Customer Service Week of Action.