CWA customer service members and their colleagues around the globe are spotlighting the accomplishments, professionalism and the problems still facing customer service and call center workers.
Throughout October and into next year, CWA customer service members and their colleagues around the globe will spotlight the accomplishments, professionalism and the problems still facing customer service and call center workers.
Here are ways you can be part of Customer Service Month:
Customer service professionals include our members who work in the public and private sector in telecommunications, government, airlines, and the newspaper industry. They include people who:
May 3, 2012
At the AT&T annual meeting in Salt Lake City, Utah, shareholders heard a loud and clear message from CWA leaders and members: AT&T should be helping to "lead our economic recovery by continuing to provide good, middle class jobs. We are the network. We deserve a fair contract." Read More
Apr 20, 2012
Arguing that 3,300 working Americans should not face severe economic hardship because their employer chooses to offshore call center work, the Communications Workers of America (CWA) has requested that the U.S. Department of Labor grant Trade Adjustment Assistance (TAA) benefits to T-Mobile USA customer service representatives at seven U.S. call centers enters slated for closure in June. Read More
Apr 19, 2012
Passenger service agents at American Airlines were hit with a devastating reorganization plan yesterday that will affect nearly 10,000 agents. Agents face layoffs, outsourcing, the loss of wages and benefits, being forced to work from home for no benefits, and likely even more cuts in the future as they are the only major workgroup at the airline without union representation. Read More
Mar 21, 2012
Amid shocking reports of the systemic theft of consumers’ personal information at overseas call centers, the Communications Workers of America today announced that five state legislatures are now considering, or have considered, their own call center worker and consumer protection legislation, while bi-partisan Congressional support for national legislation has swelled to 90-plus co-sponsors. Read More
Feb 9, 2012
As of this week, 51 House members have signed on to co-sponsor the U.S. Call Center Worker and Consumer Protection Act, H.R. 3596. Read More
Call Center Bill Press Call March 21
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April 4 Events Around the Nation
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Larry Cohen on the Open Internet, Jobs and the Digital Divide
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