Quality Workforce, Quality Service

CWA customer service members and their colleagues around the globe are spotlighting the accomplishments, professionalism and the problems still facing customer service and call center workers.

Celebrate customer service month

Sep 16, 2014

New American Airlines Passenger Service Agents Vote Big for Union Representation

9,000 American Airlines passenger service agents, after a 19-year struggle, joined together today in a vote with the members of the USAirways CWA-IBT Association to form a new bargaining unit of 14,500 agents at American Airlines. It is the largest labor organizing victory in the South in decades. Read More

Feb 20, 2014

We Have Each Others Back was Message from CWA Customer Service Conference

CWA customer service members met with colleagues from around the globe at this year's CWA customer service professionals' conference. In panels and one-on-one conversations, workers talked about improving wages, working conditions, respect on the job and professionalism. Read More

Dec 19, 2013

Mark Your Calendar: CWA Customer Service Professionals Conference

CWAs Customer Service Professionals Conference will be held Feb. 12-14, 2014, in Orlando, Fla. Sign up now! Read More

Dec 5, 2013

Mark Your Calendar: CWA Customer Service Professionals Conference

CWAs Customer Service Professionals Conference will be held Feb. 12-14, 2014, in Orlando, Fla. Read More

Oct 24, 2013

Recognizing Customer Service Workers

October is Customer Service Professionals Month. Read More