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Service Quality CWA members are trained, career professionals who aim to provide customers with excellent service. CWA actively monitors statistics on service quality collected by federal and state regulators as well as information provided by our members to ensure that all carriers continue to be held to high service quality standards. CWA Comments on Verizon's Improvement Plans for 2007 (4-18-07) [Acrobat 814K] CWA Comments on Proposed Revisions to Service Quality Standards and Consumer Protections (8-25-06) [Acrobat 2.5M] Testimony before the New York Assembly Committee on Corporations, Authorities and Commissions by Kenneth Peres (3-7-05) [Acrobat 219K] CWA Comments to NY Public Service Commission on Network Reliability (11-20-03) [Acrobat 72K] CWA Comments to FCC on Service Quality Reporting Requirements (1-16-01) [Acrobat 68K] Service Quality and Service Quality Reporting at Verizon - NY: A report to the NY Public Service Commission by CWA's Education, Training and Monitoring Program as Mandated by the Performance Regulation Plan for New York Telephone (11-1-00) [Acrobat 79K] CWA Comments on Proposed Revisions to Local Telephone Service Quality Regulations in New York (4-14-00) [Acrobat 70K] Links to related sites FCC Service Quality Report 2005 [Acrobat 452K] NARUC 2004 Service Quality White Paper [Acrobat 110K] See also individual state PUC sites